The Client Relations Officer ensures the proper setup and professional, efficient, pro-active and smooth daily operations of the Client Relations Unit and provides first-line customer service functions during the payment period, up to residential unit handover or unit acceptance.
Primary Functions:
- Provide first-line customer support during payment, turnover, and post-handover stages
- Monitor and endorse post-handover concerns to appropriate teams for timely resolution
- Develop and standardize client service processes and operations
- Ensure all key metrics are consistently met, including turnaround times, punchlist targets, and customer satisfaction
- Support special projects and initiatives, including digital tools and special procurements
- Prepare reports, insights, and action plans related to customer service and handover activities
Qualifications:
- Bachelor's degree in Real Estate, Engineering/Construction, Building Tech Management, or Hospitality-related courses
- 3-5 years of experience in fields related to turnover, facilities/property management, engineering/construction, and customer service
- Good attention to details in engineering plans, legal documents, frontline communications
- Proficient in Microsoft Office, Novade, other required Apps & Software
