Location: Quezon City
Work Setup: On-site
Employment Type: Full-time
Job Summary
The
Client Relations Manager is responsible for managing the overall client experience by ensuring prompt resolution of customer concerns, efficient handling of billing-related inquiries, and excellent after-sales support. This role plays a key part in maintaining long-term customer satisfaction and loyalty.
Key Responsibilities
- Manage all client relations activities from turnover through after-sales support.
- Ensure prompt handling of customer inquiries, requests, complaints, and escalations.
- Supervise billing inquiries, payment concerns, and customer account-related issues.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Monitor customer satisfaction and implement initiatives to improve service quality.
- Develop and maintain customer communication programs.
- Track customer service KPIs and prepare regular performance reports.
- Lead, coach, and develop the Client Relations team to achieve service excellence.
- Recommend process improvements to enhance customer experience.
Qualifications
- Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or a related discipline.
- At least 5 years of managerial experience in Client Relations or Customer Service within the Real Estate industry.
- Must come from a real estate developer or property management company.
- Strong knowledge of client management, customer service, billing coordination, and complaint resolution.
- Excellent interpersonal, negotiation, and leadership skills.
- Proficient in CRM systems and Microsoft Office applications.
