Client Relations Executive

Company Description

Ritual Matcha Co. imports and distributes high-quality matcha from Japan for bulk and wholesale customers. The company primarily serves foodservice businesses such as cafés, restaurants. The company also supports matcha brands through white-labeling solutions.

Role Description

The Client Relations Executive is a full-time, on-site role based in Metro Manila. This role is an opportunity to be the frontline for 500+ wholesale partners (cafés, matcha brands and distributors nationwide) and to learn how a fast-growing B2B company keeps its clients happy, early in your career.

Your role would include the following:

• Serve as the frontline for our wholesale partners, responding to all inquiries across Viber, email, and Instagram promptly and professionally
• Process and confirm orders, follow up on pending payments, and coordinate with the operations team for fulfillment
• Manage the client database across all channels, flag inactive accounts, and report regularly on customer experience and satisfaction
• Support client onboarding, and send routine announcements such as new variants, price updates, and delivery schedules
• Anticipate client needs and pain points, and raise recurring issues to the sales team before they affect the account

Qualifications

• Strong written and verbal communication: warm, clear, and proficient in English and Filipino
• Highly organized, detail-oriented, and proactive in solving problems before they arise
• Comfortable managing high-volume messaging across Viber, email, and social media
• Bachelor's degree required; fresh graduates are welcome
• Familiarity with Shopify, Google Sheets, or CRM tools is an advantage