Client Relations Associate

Fresher

Job Description

Provide exceptional customer service through various communication channels.
Resolve customer inquiries and issues in a timely manner.
Maintain accurate records of customer interactions.
Collaborate with team members to improve service processes.
Achieve individual and team performance goals.
Stay updated on product knowledge and company policies.
Job Title: Customer Service Agent
Educational Qualifications: Diploma in any relevant field
Experience Level: Fresh Graduate/Student
Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
Working Conditions: Primarily in a call centre environment, possibly shifts
Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude