Join one of Australia's largest building services companies with over 30 years of expertise in design, installation, servicing, and maintenance.
The Opportunity
As a Client Portal Administrator, you'll be responsible for the accurate and timely administration of client portal activities. This role acts as a key liaison between branch teams and client portals to ensure documentation is complete, compliant, and accessible.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working here feels meaningful — we help deliver products that millions of rely on daily, and the team genuinely supports you to grow. - Senior Developer, ASW Philippines.
What You'll Do
- Take ownership of uploading customer quotes and related documentation into client portals, ensuring information is accurate, complete, and submitted on time.
- Manage the end-to-end upload of invoices and supporting documents provided by branch teams, maintaining high standards of accuracy and efficiency.
- Ensure Safe Work Method Statements (SWMS) and other compliance-related documents are correctly attached to purchase orders and client records where required.
- Review and validate documentation before submission, proactively identifying and resolving any errors, missing information, or discrepancies.
- Monitor client portals regularly to keep records current, compliant, and well-organized, while meeting client-specific requirements and deadlines.
- Collaborate closely with branch teams and internal stakeholders to obtain outstanding documentation and ensure seamless document management processes.
- Contribute to continuous improvement initiatives by identifying opportunities to enhance portal administration, streamline workflows, and improve compliance outcomes.
Key Criteria
- Minimum 3 years experience in client portal management or administration.
- Experience working with customer portals, procurement systems or document management platforms.
- Experience working with Australian companies or Australian clients would be a great plus.
- Proficiency in Microsoft Office Suite, particularly in Outlook, Excel and Word.
- Strong attention to detail, quality focus, and problem-solving skills.
- Effective communication skills with the ability to work collaboratively across multiple branch locations.
Work setup:
- Manila (BGC, Taguig): Full onsite setup for the first 3–6 months, aligned with Australian business hours: 6:00 AM to 3:00 PM Manila time. Depending on performance, the role will transition to a hybrid work setup thereafter.
