Structured Client Onboarding That Supports the Growing Sustainability Economy
Support the operational excellence behind one of the world's leading environmental commodities marketplaces. As a Client Onboarding Specialist, you'll help organizations participate in clean transportation and renewable energy programs by managing structured onboarding processes, validating documentation, and applying program requirements with accuracy and consistency. Through Emapta, you'll strengthen your expertise through continuous development, meaningful career progression, award-winning employee programs, and a workplace designed for long-term success.
Job Overview
- Employment Type: Full-time
- Shift: Night Shift. Consecutive Off
- Salary: Up to PHP 150,000 (based on skills, experience, and expertise)
- 10% Night Differential Pay
- Work Setup: Onsite, Makati
The Qualifications We Seek
- 3-5 years of experience in client onboarding, implementation, compliance operations, document review, KYC, claims processing, or similar accuracy-driven operational roles (candidates with 1-3 years of highly relevant operational experience are also encouraged to apply)
- Proven experience working within structured, rule-based workflows and applying established policies and eligibility criteria consistently
- Strong attention to detail with the ability to identify discrepancies and validate documentation accurately
- Experience reviewing client documents, verifying data, and maintaining accurate records within CRM or operational systems
- Ability to follow standard operating procedures (SOPs), checklists, and operational frameworks with consistency
- Strong documentation skills with the ability to maintain complete, accurate, and audit-ready records
- Excellent written and verbal communication skills with the ability to provide clear client updates and explain operational processes
- Experience working in regulated, compliance-driven, or documentation-intensive environments is highly preferred
- Familiarity with renewable energy programs, sustainability initiatives, environmental markets, or eligibility-based programs is an advantage
Your Daily Tasks
- Manage end-to-end client onboarding workflows from intake through successful completion
- Review and validate client documents, data, and eligibility requirements for accuracy and completeness
- Apply program rules, eligibility criteria, and operational guidelines consistently
- Identify incomplete or inaccurate submissions and coordinate timely follow-ups with clients
- Maintain accurate, audit-ready documentation and update CRM and operational systems
- Escalate exceptions and non-standard scenarios in accordance with established procedures
- Communicate onboarding progress, documentation requirements, and status updates with clients and internal stakeholders
- Monitor onboarding activities to ensure timely completion and compliance with operational standards
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- 20 annual leaves (including 5 convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
