Client Onboarding Analyst

Job Description

Client Onboarding Analyst

You Lead the Way. We've Got Your Back.
#4th in Great Place to Work's Best Company To Work For 2025
#10th in Fortune Magazine's 2025 World's Most Admired Companies
#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
Top GBS Employers for the Philippines (2025) by the Everest Group

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

This dynamic role will give you the opportunity to be part of the Anti-Money Laundering (AML) Centre of Excellence. You will act as the first line of defense to ensure that we secure our industry from money-laundering, terrorist financing and other types of economic crime. Learn and build a strong knowledge base across different markets such as Australia, New Zealand, Hong Kong and Singapore in the world of fighting financial crime.

The role will also have a distinct low-tenure customer engagement aspect. Use your customer communication skills to have value-adding conversations with our newest customers. We are looking for a dynamic team player who has a keen eye for detail with an aptitude of talking to high level officers of all types of corporate companies. Are you ready to be part of an elite team of crime fighters who represent the face of American Express as the world-leading brand in customer service

Key Responsibilities

• Oversee and manage the on-boarding experience of corporate clients of American Express in the Australia and New Zealand market
• Engage high level customers while they are starting their relationship with American Express to collect and confirm information
• Safeguard AML policy adherence and secure American Express from high risk business through KYC best practices
• Work closely with Sales Managers in ensuring best customer service experience is provided to our customers
• Engage with low-tenure customers to provide information and drive value to customers and meet key metrics

Minimum Qualifications

• Experience in financial services industry (preferably but not mandatory)
• customer service background (B2B environment is an advantage)
• Proven ability to provide exceptional customer service
• Strong attention to detail and critical assessment
• Comfortable in engaging with high level officers of corporations
• Excellent verbal and written communication skills, including ability to influence at all levels
• Drives results, gains personal satisfaction from achieving quality outcomes for the organization
• Ability to work under pressure in a dynamic team-work environment
• Creative problem-solving, critical thinking and ability to make sound judgement for informed decision-making
• AML/Know Your Customer knowledge preferred but not mandatory
• Holds a Bachelors or Associate's degree(preferably)

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

• Work From Home Requirements:

  • Must have at least 25 mbps internet connection plan / speed

  • Must have a private & quiet area to work at home

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.