Client Onboarding Administrator

About the Job :

Energin is seeking a highly organized and customer-focused Client Onboarding Administrator to support the successful onboarding of new clients and customer accounts. In this role, you will play a key part in ensuring onboarding activities are completed accurately, efficiently, and within agreed timelines, helping clients transition smoothly into our services.

Working closely with the Client Onboarding Coordinator, Client Managers, Tender Operations, and other internal stakeholders, you will oversee the end-to-end onboarding process, ensuring all customer information, contracts, and system records are accurate, complete, and delivered within agreed timelines. Your efforts will help ensure every client is successfully established and ready for ongoing service delivery.

About Energin

Energin is a fast-growing, technology-driven Australian energy brokerage and consultancy with ambitious plans for the future. We're combining deep energy market expertise with technology, data and AI to transform how businesses manage their energy.

We're building a next-generation energy management platform designed to help businesses manage and control their energy usage, emissions and costs by automating, simplifying and transforming how energy is procured, reported and managed.

About the Role

Please make sure to answer this survey to complete the application : https://forms.cloud.microsoft/r/PVuxUpaSkU

You are a detail-oriented administrator who thrives in a fast-paced environment and enjoys coordinating multiple priorities. You take initiative, communicate confidently with stakeholders, and are passionate about delivering an exceptional customer experience.

• Coordinate end-to-end onboarding activities to ensure new customer accounts, retail contracts, and metering services are established and activated on schedule.
• Collaborate with Tender Operations and Client Managers to gather customer information, align expectations, and provide onboarding updates.
• Maintain accurate CRM and system records, ensuring all onboarding documentation is complete, current, and compliant.
• Track onboarding milestones and timelines, proactively following up on outstanding actions to prevent delays.
• Identify and resolve onboarding issues early, taking ownership of bottlenecks and coordinating solutions to ensure a seamless customer transition.

Main Job Requirements

Education & Training

• Bachelor's degree in Business Administration, Management, Customer Service, Communications, or a related field is preferred.
• Relevant training or certifications in customer service, business administration, project coordination, CRM platforms, or process management will be highly regarded.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using CRM, workflow, and customer management platforms such as Zoho, EPX, or similar systems is highly desirable.
• Exposure to reporting and analytics tools such as Power BI is an advantage.

Work Experience

• Minimum of 2 years experience in administration, client onboarding, customer service, account support, business operations, or a similar customer-facing role.
• Strong customer service background with proven experience handling enquiries, supporting clients, and building positive professional relationships.
• Demonstrated success working in an English-speaking business environment, with strong stakeholder management and cross-functional collaboration skills.
• Excellent verbal and written English communication skills, with the ability to communicate confidently through virtual meetings, phone calls, email, and digital collaboration platforms.
• Experience supporting international clients, customers, or teams, particularly within the Australian, New Zealand, UK, US, or Canadian markets, is highly desirable.
• Proven ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• Experience working within energy, utilities, professional services, or other process-driven industries is advantageous but not essential.
• Knowledge of the Australian energy market will be highly regarded, although not required.
• Answer this survey : https://forms.cloud.microsoft/r/PVuxUpaSkU