Client Management Officer

MediCard Phils., Inc.is one of the country's leading HMOand the only HMOfounded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.

MediCardnow boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.

MediCardis currentlylooking for assertive, dynamic and energetic individuals to fill up the following vacancy:

The Client Management Officer is responsible for developing and executing strategies to foster deeper engagement with existing HMO corporate clients. This role focuses on driving client satisfaction and building strong client partnership, managing utilization cost of healthcare services, exploring opportunities to upsell / cross-sell, and ensuring renewal / retention from negotiation to closing.

Develop and implementclientengagement strategies aligned with the company's overall goals forclientretention and satisfaction.

Analyzeclientdata (demographics, health status,utilizationpatterns) toidentifysegments and tailor engagement initiatives to specific needs.

Proactivelymonitorclient satisfaction andidentifyopportunities to improve service delivery. Oversee actions toaddress potential issues.

Conduct regular client meetings to review account performance, discuss upcoming renewals, andidentifyopportunities for upselling or cross-sellingadditionalservices.

Educate clients on the full range of HMO benefits, programs, and resources available to their employees.

Design and executeclientcommunication campaignsand eventsacross various channels (email, SMS, app notifications, print materials) to promote health awareness, encourage preventive care, and inform members about available resources/ services.

Gather and analyzeclientfeedback toidentifyareas for improvement in service delivery and communication.

Prepare reports: activity management renewal status andprogress

Initiate, negotiate, and close account renewal, including achievement ofappropriate rateaction to ensure accountprofitability

Oversee clientcollection /payment for renewals.

Oversee management ofaccurateclient records, including contact information, membership data, and serviceutilizationreports.

Collaborate with internal departments (e.g., customer service, provider network, marketing) to ensure a consistent and positiveclientexperience across all touchpoints.