Client Engagement Manager-IT

Client Engagement Manager-IT

Company: CLPS Global or RiDiK Pte Ltd

Location: Manila,Philippines.

Exp:Min 8 years

____________________________________________________________________________

Job Summary

We're looking for a Client Engagement Manager-IT to support our team in Manila,Philippines. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you're someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we'd love to hear from you.

Key Responsibilities

Detailed responsibilities:

1.Client Engagement & Relationship Management

Serve as the major point of contact for client stakeholders across managed accounts for projects delivery to ensure client satisfaction.

Build and maintain strong, trust-based relationships with client leadership, including regular cadence meetings and executive updates.

Proactively identify client needs and align LTIMindtree's services to meet evolving expectations.

Establish mechanisms for regular client feedback and satisfaction tracking.

Serve as a reliable bridge between LTIMindtree and client stakeholders, fostering long-term partnerships.

Co-ordinate between client facing and operations teams to resolve client issues/escalations.

2.Business Ownership & Account Growth

Account growth, profitability and operational metrics.

Own the business outcomes of service delivery, navigating matrix structures with initiative and clarity.

Use delivery touchpointsto expand collaboration and deepen client relationships.

Maintain regular updates with leadership and escalate issues with clarity and context.

3.Resource & Team Management

Recruit or allocate appropriate delivery resources based on project scale and complexity. Ensure team availability and readiness.

Motivate and manage the team, fostering collaboration and accountability. Set clear goals, provide support, and foster a high-performance culture.

Handle underperformance or transitions with professionalism and client-centricity.

Promote harmony, stability, and growth within the account delivery team.

4.Delivery Governance

Collaborate with the delivery teams to ensure the projects are progressing well as per Client needs, SOWs

Proactively manage risks (Delivery, resource) and ensure adequate mitigation plans are in place

• Delivery governance with Clients