Client Care Manager

Company Description

MaidProvider.ph is a DOLE-licensed household staffing company in Pasay City, setting the standard since 2009. We place trusted household professionals (kasambahay), nannies, caregivers, and family drivers with Filipino families.

Every candidate is cleared through our Security Double-Lock™: national background verification (PNP-NPCS across 18 regions + NBI biometric) and clinical psychological screening through Manila Doctors Hospital.

The standard is not perfection. The standard is accountability. Documented. Visible. Lived.

Role Description

The Client Care Manager owns the post-placement client experience — from handoff after acquisition through placement support, replacements, rescreening, and the full protection period that follows. You are the family's single point of accountability after handoff: responsive, organized, and calm under pressure.

What you'll own

• Client relationships after acquisition handoff — every family kept informed, every concern tracked, every next step clear
• Placements, replacements, and rescreening coordinated within service windows
• The client record in our CRM — one source of truth, no duplicate entry
• Early detection of post-placement issues; resolution before they escalate
• The Six-Month Protection Standard™ honored in full

What you bring

• Experience in client success, account management, customer care, or post-sale support; staffing or services experience is a plus
• Fluent written and spoken English and Filipino
• Strong systems discipline — comfortable owning a CRM as the system of record
• College graduate preferred, or equivalent experience in client care, account management, staffing, or service operations
• Calm, accountable, detail-driven, and relentless on follow-through
• Full-time, on-site in Pasay

What you'll get

This isn't a support seat. It's the role families remember.

This role lives in Pasay. On-site, with the team, every day. Client care happens in the room — reading a situation, moving fast, standing shoulder to shoulder with the people who make placements right.

That is not work you do at a distance. Being here is the job.

When a family chooses us, the hardest part often comes after — living with the decision, trusting it, and knowing someone will be there if it does not go perfectly. That part is yours.

You are the person they reach. The person who makes it right. The reason they stay.

You'll own the work end to end. No script. No queue to hide behind. Real authority, and the accountability that comes with it.

Competitive salary. Full statutory coverage. The fundamentals, done right — because we hold ourselves to the standard we sell.

And a direct line to the people who run this company. Your work won't disappear into a system. It will be seen.