We're looking for a dynamic Client Account Director – Communications to drive business growth, strengthen client partnerships, and deliver strategic solutions. This is an opportunity to lead high-impact client engagements, shape new business opportunities, and play a key role in driving long-term client success.
What you'll be doing
- Expand business footprint with existing clients.
- Align Company short- and long-term strategies with client to maintain and expand revenue.
- Oversee all contract renewals and negotiations
- Present Company solutions based on understanding of client's business issues.
- Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
- Work with internal teams to structure value proposition to clients.
- Lead negotiations to ensure Company best interests from a business issue and legal perspective.
- Provide leadership and support in crafting client proposals.
- Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
- Meet with sales leadership to craft personal development strategy on a regular basis.
- Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
- Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
- Knowledge, understanding, and compliance with company policies and procedures.
- Participation in Company Programs must meet minimum performance standards.
- Accountable for all decisions, actions, and directives with respect to job responsibilities.
- Follow up in a timely manner to ensure customer satisfaction.
- Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
- Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates
What We're Looking For
- Experience in client management, business development, or sales.
- Strong negotiation, presentation, and communication skills.
- Excellent business acumen and stakeholder management skills.
- Proven ability to drive client growth and build long-term partnerships.
What we offer
At Alorica Teleservices, Inc., we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, you will have access to a range of benefits, including comprehensive healthcare coverage, generous leave allowances, and opportunities for professional development and career progression. We also priorities work-life balance, offering flexible working arrangements to support your personal needs.
About us
Alorica Teleservices, Inc. is a leading provider of business process outsourcing solutions, specializing in customer experience management and back-office support. With a strong presence in the Philippines, we are dedicated to delivering exceptional service to our clients and creating a positive impact in the communities we operate in. Our company culture is built on the values of integrity, innovation and teamwork, and we are proud to offer a dynamic and supportive work environment for our employees.
