Claims Shift In Charge - Operations, Sorting Center, SPX Express (Calamba, Laguna)

Shopee

Philippines, Manila

5-8 Years

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Posted 11 hours ago
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Job Description

Job Description:

Manage overall Return to shipper/seller process
Ensure that all RTS parcels are dispatched according to the given SOPand KPIs
Collaborate with the claims team to manage past-due items and ensure minimal claims on RTS
Work closely with the SOC Ops team, Middle Mile, and Fleet Management on the timely dispatch of of parcels
Participate in the development and implementationprocess strategies and tactical execution
Assess manpower needs and work will support team for proper allocation
Provide guidance to the RTS/Claims team, evaluate team's performance and provide necessary training to continuous growth

Requirements:

Must be a Bachelors degree graduate of Industrial/Management Engineering or any related field
With at least two 5-8 years of relevant experience in warehousing, e-commerce, logistics, or related fields
Must be keen on details and data management
Highly knowledgeable in RTS and Claims process
Knowledgeable in using process improvement tools
Knowledgeable in MS Office and Google Applications
With good interpersonal and communication skills
Willing to be assigned in Calamba, Laguna

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 136183509

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