Looking to grow your career with a fast-growing company that values accuracy, innovation, and continuous improvement Join a leading logistics management firm that delivers full-service supply chain solutions to mid-sized and large organizations and be part of a collaborative team driving real impact!
The Opportunity
Step into a dynamic Claims Officer role where you will drive accuracy across financial operations, including reconciliations, credit claims, and reporting. Gain valuable exposure to process improvements and automation initiatives while working in a fast-paced, high-performing environment.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
Staff Testimonial
Always think of the bigger picture and how your actions will impact the team and the business. – Quality & Training Manager , ASW Philippines & Malaysia.
What You'll Do
- Manage end-to-end customer credit claims, including lodgement, follow-ups, and resolution
- Investigate discrepancies and work closely with internal stakeholders to resolve billing and claims issues
- Support the team in handling high claim volumes and ensuring timely turnaround
- Perform basic reconciliations and reporting, including tracking aged credits and claim status
- Maintain accurate data within CRM systems and contribute to process improvements
Key Criteria
- Tertiary qualification in Business, Accounting, Finance, Logistics, or a related field, or relevant logistics/accounting/supply chain experience.
- Possesses a minimum of 4-7 years of working experience in the relevant field, preferably in the logistics or supply chain environment.
- Proven experience in claims handling (credit claims, billing disputes, or similar)
- Background in logistics, supply chain, finance, or accounting is highly preferred
- Strong communication skills with the confidence to ask questions and engage stakeholders
- Ability to work in a fast-paced, team-oriented environment and manage priorities effectively
- Experience with CRM systems (e.g. HubSpot) and basic Excel skills are advantageous
Work setup
- Manila (BGC, Taguig): Australian hours (6 am–3 pm local time) with a hybrid setup (3 days in the office and 2 days WFH) after a 6-month onsite probation.
