Claims Manager

DUTIES AND RESPONSIBILITIES:

• Supervise the assessment, validation, and settlement of insurance claims.
• Lead and mentor claims officers, ensuring productivity and adherence to service standards.
• Handle escalated client inquiries and complaints, providing empathetic and professional resolutions.
• Ensure claims handling complies with insurance regulations, internal policies, and ethical standards.
• Identify potential fraudulent claims and coordinate investigations.
• Prepare regular reports on claims performance, turnaround times, and outstanding cases.
• Recommend and implement enhancements to claims procedures for efficiency and customer satisfaction.

REQUIREMENTS:

• Bachelor's degree in Insurance, Business Administration, Finance, or related field.
• With 3 – 5 years of experience in insurance claims, with at least 1–2 years in a managerial role.
• Strong knowledge of life insurance products, claims regulations, and industry practices.
• Excellent analytical, decision-making, and communication skills.
• Proficiency in claims management systems and MS Office tools.