Claims Consultant

REASONS TO JOIN US

• Hybrid work
• Day shift and fixed weekends off
• Work-life balance
• Empowering work environment and culture
• Competitive salary and benefits
• Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next-generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

ABOUT THE ROLE

This role is to support the claims team in ensuring accurate, timely, and compliant delivery of claims services. The role includes but not limited to managing data entry for FNOL (First Notice of Loss), policy information from old underwriting systems, processing claims payment, glass claims and repairs and coordination with UAA internal stakeholders to support business operations and client servicing.

KEY RESPONSIBILITIES

• Process data entry for FNOL via email in claims systems.
• Process data entry on policy information from ibais and OIT in claims systems.
• Process and handle glass claims and repairs.
• Create and process claims payment.
• Assist in making sure GICOP communication/regular updates is monitored.
• Perform quality checks to ensure accuracy of data entry against supporting documents.
• Adhere to established service standards, compliance requirements, and operational procedures.
• Assist in identifying process improvement opportunities to enhance operational efficiency and accuracy.
• Provide support on ad hoc tasks, operational deliverables, and UAA team queries, as necessary.

ESSENTIAL QUALITIES AND EXPERIENCE

The successful candidate should have a minimum of 1 year of experience gained in a professional services, insurance, or shared services environment. Experience in data entry, claims handling, insurance broking support, underwriting assistance, or client servicing will be an advantage. Open to high performer fresh graduate candidates.

• Experience in data entry, claims handling, or insurance services.
• Exposure to insurance underwriting systems and related platforms is preferred.
• Intermediate proficiency in Microsoft Excel and Microsoft Office applications.
• High attention to detail and accuracy in handling policy information and documentation.
• Strong analytical and problem-solving skills.
• Ability to manage high volumes of work while meeting deadlines and service levels.
• Ability to work effectively both independently and within a team environment.
• Strong written and verbal English communication skills.
• Good stakeholder management and coordination skills.
• Ability to adapt in a fast-paced operational environment.
• Strong organizational and time management skills.
• Continuous improvement mindset and willingness to learn new processes and systems.
• Ability to execute established procedures while maintaining quality and compliance standards.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

Flexible work arrangements to help you balance work and personal responsibilities.

Career development opportunities through technical and leadership programs.

Life, disability, and travel insurance, plus access to other discounted insurance options.

A competitive compensation and benefits package.

A vibrant, collegiate, inclusive culture that celebrates you.

We are always on the look-out for great talent, and you just might be who we're looking for.

We want to learn more about you, so click the link to apply.

You may also email [Confidential Information]