Position Responsibilities:
- Process and adjudicate death claims for Annuity contracts, including assessment, calculation of benefits, and final claims decisions within established authority levels.
- Review policy contracts, beneficiary information, and supporting documentation to ensure accurate and timely claim settlements and fund distributions.
- Identify and investigate complex, unusual, contested, fraudulent, or rival claims, partnering with Legal and internal stakeholders as needed.< /li>
- Communicate with beneficiaries, advisors, executors, lawyers, and internal teams to resolve inquiries, obtain requirements, and provide claims-related guidance.
- Ensure compliance with regulatory requirements, internal policies, service standards, and unclaimed property guidelines while maintaining operational accuracy and quality.
- Support continuous improvement initiatives, knowledge sharing, and on-the-job training while delivering exceptional customer service and maintaining expertise in products, systems, and procedures.
Required Qualifications:
- 1-3 years of experience in life insurance, annuity claims, investment operations, death claims adjudication, customer service, or a related financial services environment.
- Bachelor's degree in Business Administration, Finance, Accounting, Insurance, or a related field preferred.
- Amenable for fixed night shift schedule
Preferred Qualifications:
- Strong analytical and problem-solving skills with keen attention to detail to assess claims, interpret policy contracts, and identify complex or unusual cases.
- Knowledge of insurance products, claims administration, and relevant accounting, tax, legal, and medical concepts related to claims adjudication.
- Excellent written and verbal communication skills, with the ability to effectively engage and build trust with customers, beneficiaries, and business partners.
- Proven customer service and stakeholder management skills, demonstrating empathy, professionalism, and the ability to navigate sensitive situations.
- Strong collaboration, influencing, and relationship-building skills, with the ability to work effectively across diverse teams and stakeholders.
- Exceptional organizational and time management skills, with the ability to manage high volumes of work, meet deadlines, and drive issues through to resolution.
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
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