Claims Analyst

About the Role

Are you experienced in insurance claims, commercial insurance operations, or risk analysis We're looking for a detail-oriented Claims & Risk Analyst to support our Risk Management team in administering claims, coordinating with insurance partners, analyzing claims data, and identifying opportunities to improve risk management processes.

In this role, you'll work closely with the Risk Manager and internal and external stakeholders to maintain accurate claims records, monitor claim progress, and provide reporting that supports informed risk management decisions.

Candidates with backgrounds in insurance claims, Property & Casualty (P&C) insurance, workers compensation, commercial underwriting, or insurance operations are encouraged to apply if their experience aligns with the role's requirements.

What You'll Do

• Maintain and monitor claims records across auto, workers compensation, general liability, cargo, and property coverage lines.
• Track claim status, reserves, payments, recoveries, adjuster assignments, and closures.
• Coordinate with insurance carriers, brokers, adjusters, and third-party administrators to follow up on outstanding claims and resolve documentation or data discrepancies.
• Review and reconcile claims information across loss runs, third-party administrator portals, carrier records, and internal accounting records.
• Prepare recurring claims reports, dashboards, and performance metrics to support claims oversight and loss-prevention initiatives.
• Support insurance administration, including policy records, renewal calendars, insurance applications, and certificates of insurance.
• Collaborate with Risk Management, Safety, and Operations teams to identify opportunities for risk reduction.
• Document procedures, recommend workflow improvements, and contribute to reporting automation and other risk management projects.

What We're Looking For

• At least 2 years of experience in claims administration, insurance operations, risk management support, or a related field.
• Working knowledge of Property & Casualty (P&C) claims processes and terminology.
• Proficiency in Microsoft Excel, particularly data organization, reconciliation, and reporting.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple claims, deadlines, and stakeholder follow-ups while handling confidential information appropriately.

Preferred Qualifications

Experience in any of the following areas is an advantage:

• US Property & Casualty insurance.
• Workers compensation, commercial auto, general liability, cargo, or property claims.
• Transportation, logistics, or multi-company insurance operations.
• Claims management systems, third-party administrator portals, loss runs, or carrier reporting.
• Claims analytics, dashboards, reporting automation, or process improvement.
• Commercial underwriting or risk analysis with relevant transferable insurance experience.

Candidates from insurance-focused Virtual Assistant and underwriting support backgrounds are welcome to apply if they meet the core requirements.

Work Arrangement

• Employment type: Full-time
• Work setup: 100% onsite
• Schedule: Night shift supporting US operations