Claims Analyst (Calamba, Laguna)

Shopee

Philippines, Manila

Fresher

This job is no longer accepting applications

Posted a month ago

Job Description

Job Description:

Investigate and process claims related to lost, damaged, or delayed goods in transit.
Gather evidence, such as pre-shipment videos and photos, to support claims.
Work closely with WHOps and CCTV team to ensure that the set guidelines are being followed.
Collaborate with the Logistics, Payments and Finance team to ensure all RTS Parcels for claims are properly filed and requested for wallet adjustments.
Escalate claims to 3rd party service partners and ensure that all claims are credited to the Scommerce account.
Assist in claim escalations and ensure proper resolution is reached.
Prepares a comprehensive report on all status of claims and establishes a tracker for real time verification.
Participate in the development and implementation process strategies and tactical execution

Requirements:

Bachelor's degree in Business Administration, Supply Chain Management, or related field.
Experience in working with RR disputes and/or claims processing with external partners.
Excellent problem-solving and negotiation skills.
Ability to analyze data and identify trends in claims.
Proficiency in Microsoft Office and GDoc.
Ability to manage multiple claims simultaneously and meet deadlines.
Strong communication and stakeholder management skills.

More Info

Job Type:

Permanent Job

Industry:

Internet /E-commerce

Function:

Supply Chain Management

Employment Type:

Full time

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 143329971

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