Claims Administrator

We are looking for a detail-oriented and organized Claims Admin Support professional to assist the Claims team with patient accounts, documentation, data entry, claim follow-ups, and administrative tasks. The role requires accuracy, strong organizational skills, and the ability to work efficiently across multiple systems and resources.

What we're looking for

Attention to detail

• Accurately reviews patient accounts, notes, and documentation.
• Follows directions and priorities provided by the Claims Representative.
• Maintains accuracy when handling sensitive account and claims information.

Computer and data entry proficiency

• Comfortable navigating multiple systems and entering data accurately.
• Able to quickly learn company software, payer portals, and the Inbound Documentation Routing (IDR) system.
• Comfortable working with multiple screens, applications, and online resources.

Organization and follow-through

• Effectively manages work queues, follow-up tasks, and deadlines.
• Ensures outstanding items are properly tracked and resolved in a timely manner.
• Can prioritize multiple tasks while maintaining accuracy.

Professional communication

• Communicates clearly and professionally with management and internal teams.
• Documents account activity thoroughly and accurately.
• Demonstrates good written and verbal communication skills.

Research and resourcefulness

• Uses provider portals, payer websites, and internal resources to obtain claim status, authorization information, and other account updates.
• Demonstrates initiative when researching account or claims-related information.
• Knows when to escalate issues and seek assistance when needed.

Preferred qualifications

• Previous experience in claims administration, healthcare, medical billing, patient accounts, or BPO healthcare support is an advantage.
• Experience working with healthcare systems, payer portals, or patient account platforms is preferred.
• Strong attention to detail and ability to handle repetitive, process-driven tasks.
• Ability to work independently while following established procedures and instructions.
• Willingness to learn new systems, processes, and healthcare-related workflows.

Details

• Onsite at our office in Cebu Business Park, Cebu City.
• Night shift (US business hours), Monday to Friday, full time.

What you get

• Salary package with regular salary appraisals
• HMO and health insurance
• Night differential and holiday premium pay
• Service incentive leave upon regularization
• Monday to Friday schedule, weekends off
• Full-time direct hire with real room to grow
• Training and upskilling through SOS Academy
• Employee engagement activities and a healthy work environment
• Class A office in Cebu Business Park with backup power and redundant internet

Staff Outsourcing Solutions never asks applicants for payment, training fees or personal documents before a written job offer.