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Qualifications:
Key Responsibilities include, but are not limited to:
• Ability to engineer solutions for 2000+ Virtual Desktops.
• Provide remote support for Citrix-related incidents escalated by the tier 1 Service Desk Support.
• Complete understanding of Windows Client and Linux. This would entail administration and automation/provisioning technologies.
• Deep working knowledge of desktop, VDI, and mobile enterprise hardware.
• Ability to troubleshoot applications, plugins, and client technologies.
• Ability to effectively manage and creatively direct in all areas based on the team's functions.
• Provide constructive feedback due to knowledge of team functions.
• Develop training material and training schedule.
• Analyzes and Engineers workflows and procedures and implements changes to the production environment.
• Develop and Engineer improvements and management solutions.
• Able to understand expectations and recognize issues that may affect delivery.
• Perform procedures for system backup, including copying of system files, profile clean-ups, Virtual machine decommissioning, etc.
• Create detailed design documents for turnover.
• Runs scripts and drafts updates to processing procedures/documentation for application processing and backup/contingency.
• Ability to do consultation for new or updated VDI requirements.
• Create transitional documents through the lifecycle of the application or OS.
• Documents customer inquiries, resolves routine problems, or escalates as necessary to close problem records.
• Participate and lead on technical bridge calls.
• Participate in a bi-monthly on-call rotation.
Safeway Philtech Inc was established in 2003 as one of the technology centers of Safeway Inc. in recognition of two things: the technical competency of Filipino IT workers and their ability to be global players. Since 2003, from doing mostly application support work, Safeway Philtech Inc. has acquired the subject matter expertise of Safeway's business and technology.
Our capabilities have been developed through the years of supporting and developing solutions from the most fundamental to the most difficult problems facing our customers. With a workforce of more than 400 professional-technical employees, Safeway Philtech Inc. can be considered a hub of competent IT professionals.
In addition to the company’s main focus of providing application support services in business areas such as Retail, Accounting, Human Resources, Marketing and Supply Chain, Safeway Philtech Inc. is also involved in Development, Project Management, Quality Assurance Infrastructure Support and numerous IT services across different platforms including Mainframe, Midrange, and Web. This close involvement with literally hundreds of enterprise-wide applications has turned Safeway Philtech Inc. into a virtual melting-pot of disciplines in both legacy and cutting-edge technologies.
Through the years, we have developed Experts in the organization. Some are even considered as enterprise-wide Subject Matter Experts especially in the areas of POS Development, HR and Payroll Systems, and Lawson Financial.
Job ID: 138340483
