Company Description ActionLabs IT Services Phils. Corp. is a leading provider of end-to-end technology and support services, including Managed Services, Technology Solutions, Infrastructure Solutions, Maintenance Services, Call Center Services, and Enterprise Solutions. The company serves a wide range of clients by delivering reliable IT operations and customer support across multiple platforms and industries. As a top Authorized Service Partner (ASP) for several well-known global brands, ActionLabs offers opportunities to work with international customers and diverse technologies. Team members benefit from a professional environment focused on service quality, continuous improvement, and career growth.
Role Description This is a full-time, on-site CHINESE SPEAKER TRANSLATOR role based in Central Luzon, Philippines. The translator will provide accurate and timely translation and interpretation between Chinese and English (and/or Filipino) for calls, emails, chat, and documents related to IT services and customer support. Daily tasks include translating technical and non-technical materials, assisting teams in understanding Chinese-language content, and supporting communication with Chinese-speaking customers and partners. The role also involves reviewing translated content for clarity and consistency, coordinating with service and support teams to resolve language-related issues, and maintaining confidentiality and data privacy in all communications. The translator will collaborate closely with operations, call center, and account management teams to ensure smooth and professional interactions.
Qualifications
- Strong proficiency in spoken and written Chinese and English; ability to accurately translate and interpret between both languages.
- Experience in translation or interpretation, preferably in IT, customer support, or business environments.
- Ability to understand and convey technical and service-related information clearly and accurately.
- Excellent communication skills, active listening, and a customer-focused approach.
- High attention to detail, strong organization skills, and ability to manage multiple tasks and deadlines.
- Comfort working on-site in a fast-paced environment and collaborating with cross-functional teams.
- Basic computer literacy and familiarity with common office and communication tools; experience with call center or ticketing systems is an advantage.
- Relevant education in Languages, Communication, IT, or a related field is preferred but not mandatory; prior experience as a translator or language specialist is a plus.
