We are seeking a strategic and systems-oriented COO who will translate strategy into an integrated operating model that drives operational efficiency, patient satisfaction, clinical quality, and revenue growth across multiple locations.
Responsibilities
- Optimizes end-to-end customer and patient journeys
- Drives operational performance across efficiency, quality, and service accessibility
- Integrates retail experience principles with healthcare operations
- Champions customer-first, patient-centered service delivery
- Leads multi-site operational scaling
- Ensures strong governance, compliance, and financial discipline
Qualifications
- 10–15+ years senior leadership in healthcare, retail, or service operations
- Proven success scaling multi-location businesses
- Experience integrating customer experience and operational systems
- Healthcare sector exposure, an advantage
