Why Become our Chief of Staff
At Nytebird, we empower executives by connecting them with exceptional Executive Assistants (EAs) who become true business partners. Our mission is to scale our outsourcing and offshoring services, giving talented professionals like you the opportunity to lead operations on the ground in the Philippines while partnering with global leaders.
This is not just support. It is strategic leadership.
As Chief of Staff, you'll serve as the right-hand to the executive team, bridging the gap between our leadership and Philippine operations. You'll handle high-level coordination, lead initiatives, and make decisions that propel the business forward. One day, you might be refining recruitment strategies for our EA talent pool. The next, you could be overseeing training programs or analyzing operational metrics to inform company-wide decisions.
This is a partnership in leadership, where your strategic insights and execution will help Nytebird scale efficiently, foster a high-performance culture, and deliver exceptional value to our clients. At Nytebird, you're not just supporting - you're co-piloting the future of our operations.
What You Will Do
- Act as a strategic advisor to the executive team, providing insights on operational efficiency, market trends in the Philippines, and opportunities for growth in outsourcing/offshoring
- Oversee day-to-day operations in the Philippines, including recruitment, onboarding, and performance management of our EA team
- Lead cross-functional projects, such as process improvements, talent development programs, and expansion initiatives to ensure alignment with company goals
- Serve as a liaison between Philippine teams and our leadership team, facilitating clear communication, resolving issues, and promoting collaboration across time zones
- Manage executive priorities, including calendar oversight, strategic meeting preparation, and follow-up on key action items
- Analyze data, prepare executive reports, and develop presentations to support decision-making and strategic planning
- Handle internal and external communications, including stakeholder management, partnership development, and organizational announcements
- Anticipate organizational needs, identify bottlenecks, and implement systems for scalable operations (e.g., knowledge management, resource allocation)
- Support financial oversight, including budgeting for Philippine operations, vendor management, and compliance with local regulations
- Foster a positive team culture, mentor staff, and drive initiatives for employee engagement and professional development
What You Bring
- Proven experience in a Chief of Staff, Operations Manager, or senior leadership support role, ideally in outsourcing, BPO, or professional services industries
- Background in managing teams, with experience in recruitment, training, or operations in the Philippines
- Strong strategic thinking and project management skills, with the ability to lead initiatives from conception to execution
- Experience working with international teams, remote environments, and bridging cultural/time zone differences
- Excellent English communication skills, both written and spoken, with the ability to influence and negotiate at all levels
- High-level organizational abilities, with a track record of handling complex priorities and driving results
- Proficiency in data analysis, reporting tools, and productivity software (e.g., Google Workspace, Microsoft Office, project management platforms like Asana or Trello)
- Professionalism, discretion, emotional intelligence, and a proactive, solution-oriented mindset
- Ability to make independent decisions while aligning with executive vision
- Bachelor's degree or equivalent; advanced degree or certifications in business, management, or related fields preferred
Preferred Experience
- Familiarity with Philippine labor laws, outsourcing regulations, and local business practices
- Startup experience or demonstrated ability to thrive in fast-paced, chaotic environments
Why Join Nytebird
- Competitive salary with performance-based incentives
- Flexible remote work with on-ground responsibilities in the Philippines, plus exposure to global executives and entrepreneurs
- Continuous training, mentorship, and leadership development opportunities
- A supportive culture built on trust, collaboration, and excellence
- Clear pathways for career advancement into senior leadership roles
- A pivotal role where you are a strategic partner shaping the future of Nytebird
