Job Title: Chief Automation & Information Officer (CAIO)
Company: Valoroo Inc.
Location: Remote
Reports to: CEO
Experience Level: 10+ Years
Executive Summary:
Valoroo Inc. is a two-time Inc. 5000 awardee, recognized as one of the fastest-growing private companies in the United States. We are redefining global talent solutions through a People First approach, specializing in high-growth industries like logistics, healthcare, and finance.
As we continue our trajectory of rapid expansion, we are seeking a visionary Chief Automation & Information Officer (CAIO). This executive will transform our operational delivery into a high-performance, tech-enabled smart back office. You will lead the charge in integrating AI and automation into our DNA, ensuring that our offshore and nearshore teams are the most efficient and tech-augmented in the industry.
Core Responsibilities:
- Automation Strategy & Augmentation: Execute a roadmap that moves Valoroo toward an Augmentation modelusing RPA, GenAI, and Intelligent Document Processing to handle the majority of repetitive tasks while our people manage the critical, high-value decision-making.
- Infrastructure & Security Leadership: Protect Valoroo's reputation by overseeing a world-class global IT infrastructure, ensuring strict compliance with SOC2, GDPR, and HIPAA across all delivery centers (Philippines, Belize, and beyond).
- Building the Automation Engine: Recruit, mentor, and lead a high-performing technical department. You will shift our internal culture from tactical IT support to strategic automation engineering.
- Productizing the BPO: Partner with the CEO and Operations to develop proprietary tech-enabled service lines that differentiate Valoroo from traditional seat-shop BPOs.
- Client Solutioning: Act as the technical face of Valoroo during high-level sales and account reviews, demonstrating how our Tech + Touch approach delivers superior results for our clients.
- Extreme Ownership of Tech Stack: Rationalize our existing tools and implement new AI-driven platforms that integrate seamlessly with client workflows and logistics platforms.
Candidate Requirements:
- 10+ Years of Executive Tech Leadership: A proven track record of leading digital transformation in high-growth environments.
- Deep BPO Domain Expertise: Direct experience in the Business Process Outsourcing sector is essential. You must understand the nuances of global delivery, SLAs, and workforce optimization.
- Hands-on Automation Mastery: Proven success deploying enterprise automation (e.g., UiPath) and a deep understanding of how to implement GenAI/LLMs in a production BPO environment.
- Proven Scale Experience: You have successfully navigated the technical and structural challenges of a company rapidly expanding its global operational footprint.
- Culture Fit: You embody Extreme Ownership. You are a builder who thrives in a remote, fast-paced environment and isn't afraid to get into the weeds to solve a problem.
Key Performance Indicators (KPIs):
- Automation Penetration: Measured by the successful transition of manual tasks to automated or augmented workflows.
- System Resilience: Maintenance of high-availability infrastructure across all global delivery sites.
- Operational Efficiency: Continuous improvement in output metrics and accuracy across client accounts.
- Security Posture: Maintenance of flawless security audits and proactive threat mitigation.
Why Valoroo
As a two-time Inc. 5000 honoree, we have the momentum and the reputation. We are now looking for the architect to build the technical engine that powers our next era of innovation. At Valoroo, your work won't just support the businessit will be the business.
