The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job Description
About the job
Reporting to the Customer Relations Manager, this Assistant Manager role will enable an easy buying experience for all customers throughout the complete payment process. This includes in particular: securing a fast, easy, and customer-friendly check out, securing a cost-effective payment process, and ensuring payments are handled in a reliable, efficient, and secure way.
Your assignment
- Contribute to the creation and operational implementation of the local customer relations action plan.
- Support a customer-focused culture throughout the complete unit and ensure an overall easy buying experience.
- Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
- Implement the global solutions, services and tools that support easy and fast check out, and a safe and secure working environment according to the IKEA Safety and Security requirements.
- Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root causes of customer dissatisfaction and other cost drivers.
- Ensure a customer-friendly, efficient, and cost-effective execution of the payments process.
- Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession.
- Maintain relations with external and internal partners, e.g. cash in transit company.
- Support proactively with customer insights for business and functional improvements.
- Ensure balanced operational excellence in daily operations to enhance the easy buying experience in line with Commercial Review requirements.
- Ensure First Time Right mind set is secured with internal stakeholder.
Qualifications
Your profile
- Sound understanding of business and a background gained from working in a customer focused, fast-paced and multichannel retail environment.
- Experienced in creating and implementing short-term plans and following up goals.
- Proven customer-focused mind set.
- Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
- Self-confident and assertive with the ability to influence using customer insights.
- Ability to set clear expectations and directions and find solutions for customer and operational issues.
- Proven record/experience of developing people and organisations.
- Good analytical and numerical skills.
- Ability to communicate confidently and clearly in the local language(s) and English.
- Knowledge of legal requirements and working methods according to work focus
Additional Information
We offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.
This role requires flexibility in work hours, depending on store operational requirements.
Work Location is at IKEA Pasay City, Metro Manila, Philippines.
TACK!
