Chat Support Agent

• Exceptional oral and written communication skills in English, demonstrating creativity and adaptability.
• Proficient typist with a minimum typing speed of 45 words per minute.
• Strong multitasking and prioritization abilities for efficient subscriber support.
• Demonstrates flexibility and confidently engages in conversations of any nature.
• Thrives independently and collaboratively as a valuable team member.
• Open to flexible and shifting schedules, accommodating changing work hours.
• Familiarity or experience with chat software and systems is highly desirable.

Responsibilities

• Respond to subscribers messages and engage in conversations in a timely, professional, and engaging manner.
• Utilize creative communication skills to provide a personalized and fun experience for the subscribers.
• Adhere to company and client policies and guidelines.
• Keep detailed records of subscribers interactions and any issues that may arise.
• Meet daily and weekly targets for chat interactions.

Job Requirements

• Must be ready for full-time work (fixed schedule: AM, PM, or GY)
• Reliable laptop/desktop
• Stable internet connection
• Backup power source (e.g., UPS, generator)