Job Description
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Chat Support Agent to provide assistance via chat, email, and messaging platforms without phone interaction.
Responsibilities
Respond to customer inquiries via chat or email
Provide accurate information on products, services, or accounts
Resolve issues efficiently
Log all interactions in the system
Escalate complex issues to supervisors
Maintain service quality and client satisfaction metrics
Schedule & Training
Shifts include nights, weekends, and holidays
Paid training on chat support tools and procedures
Requirements
High School or Senior High School graduate (College preferred)
Strong written English communication
Customer-focused, detail-oriented, and solution-driven
Basic computer skills and multitasking
Willing to work on-site in Quezon City.
