About Digistore24
Digistore24 is one of the world's leading all-in-one platforms for digital sales and affiliate marketing. We help entrepreneurs, creators, and businesses scale globally by simplifying payment processing, sales automation, and affiliate program management.
With a strong international footprint and a remote-first culture, we value ownership, accountability, and results. We move fast, think commercially, and give our teams the autonomy to make a real impact.
About the Role
We're looking for a Chargeback Specialist to investigate, manage, and resolve payment disputes across multiple payment processors and marketplaces.
You'll play an important role in protecting Digistore24's revenue by researching disputed transactions, preparing strong dispute responses, meeting processor deadlines, and identifying trends that can help prevent future chargebacks.
You'll also collaborate closely with Customer Support, Fraud, Compliance, and other teams to understand the root causes of disputes and improve the overall customer and payment experience.
What You'll Do
- Monitor and manage incoming chargebacks and payment disputes across multiple payment platforms and marketplaces.
- Investigate disputed transactions by reviewing order information, payment data, customer communications, receipts, and other supporting documentation.
- Prepare and submit accurate and compelling dispute responses within required processor deadlines.
- Track dispute outcomes and maintain complete and accurate records in internal systems.
- Identify chargeback trends and root causes and recommend preventative measures.
- Monitor chargeback ratios and support efforts to maintain acceptable levels and avoid card-network monitoring programs or penalties.
- Collaborate with Customer Support, Fraud, Compliance, and other teams to reduce preventable disputes.
- Prepare weekly and monthly chargeback performance reports.
- Recommend process and policy improvements based on dispute trends and findings.
- Support broader fraud-prevention and risk-management initiatives.
What We're Looking For
- 1–3 years of experience in chargebacks, payment disputes, fraud prevention, payment processing, banking, e-commerce operations, or a related field.
- Strong written communication skills with the ability to prepare clear and professional documentation.
- High attention to detail and the ability to carefully review transactions and supporting evidence.
- Strong analytical and problem-solving skills.
- Comfortable working with data, spreadsheets, and internal systems.
- Ability to manage multiple deadlines and priorities in a fast-paced environment.
- Basic understanding of credit card transactions and online payments; training will be provided on our specific dispute processes.
- Proficiency in Microsoft Excel or Google Sheets.
- Strong organizational and record-keeping skills.
- Ability to handle confidential financial and customer information with integrity.
Nice to Have
- Experience with Visa and Mastercard dispute processes, reason codes, and representment.
- Experience working with payment processors, PSPs, acquiring banks, or marketplaces.
- Experience reviewing fraud or transaction-risk data.
- Previous experience in a high-volume e-commerce, fintech, payments, or digital-commerce environment.
What Success Looks Like
- Dispute responses are consistently submitted within required deadlines.
- Dispute documentation is accurate, complete, and supported by strong evidence.
- You contribute to achieving company dispute win-rate and revenue-recovery targets.
- Chargeback trends and emerging risks are identified early.
- Actionable insights are shared with relevant teams to help prevent future disputes.
- Chargeback records and reporting remain accurate and up to date.
- Cross-functional collaboration helps reduce preventable chargebacks and improve processes.
If you're analytical, detail-oriented, comfortable working with payment data, and enjoy investigating problems and finding solutions, we'd love to hear from you.
