Channel Support Specialist

What you will be doing

• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need.
• Collaborate with internal teams to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.

What we are looking for

• 2 to 3 years of experience in a support or customer service role, in a B2B environment.
• Experience in partnering with Distributors/Resellers within the Tech or IT Industry (hardware or software)
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity
• Excellent verbal and written communication skills
• Vendor management experience

It would be great if you have

• At least 1-year BPO experience
• Experience in partner enablement or channel support.
• Project management skills
• Cybersecurity Background is a plus

Work Setup:

• Hybrid Setup: Work at Home on every Monday & Friday, Onsite at BGC: every Tuesday, Thursday, Wednesday
• Training: Onsite for 5 months
• Target Start Date: ASAP

What's in it for you

• Be part of one of the largest, independent process transformation companies in the world and serve marquee clients in major industry verticals
• Growth and advancement opportunities
• Performance Based Incentive
• HMO after 6 months
• Life Insurance upon hiring