Job Description

About the Role

Are you passionate about building strong business relationships and driving partner success in the fast-growing cybersecurity industry We're looking for a Channel Partner Success Specialist who will serve as a trusted advisor to our channel partners, helping them maximize performance, enhance capabilities, and deliver exceptional customer experiences.

In this role, you'll collaborate with cross-functional teams, support partner enablement initiatives, drive operational excellence, and contribute to the growth of a dynamic partner ecosystem.

Key Responsibilities

Act as the primary point of contact for channel partners, ensuring timely resolution of inquiries, concerns, and operational issues.
Build and maintain strong, productive relationships with partners to drive engagement and long-term success.
Conduct regular partner audits and assessments to identify capability gaps and recommend improvement opportunities.
Monitor partner performance metrics and provide actionable feedback to support continuous growth and development.
Partner closely with internal stakeholders across operations, training, marketing, and product teams to ensure partner needs are effectively addressed.
Coordinate and support partner training and enablement programs that strengthen product knowledge and operational effectiveness.
Assist in the execution of channel marketing initiatives, including webinars, events, trade shows, and digital campaigns.
Develop and maintain partner resources, documentation, and enablement materials to support ongoing success.
Maintain accurate records of partner interactions, activities, and performance updates within CRM systems.
Contribute to process improvement initiatives that enhance the partner experience and operational efficiency.

Qualifications

2-3 years of experience in customer support, account management, partner support, channel operations, or a related B2B environment.
Strong relationship-building, communication, and stakeholder management skills.
Experience using CRM platforms and Microsoft Office applications.
Strong analytical and problem-solving capabilities with excellent attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Excellent written and verbal communication skills.
Interest in or exposure to the cybersecurity industry is highly preferred.

Preferred Qualifications

Experience in channel support, partner enablement, partner success, or channel operations.
Knowledge of cybersecurity products, services, or industry trends.
Project coordination or project management experience.
Experience supporting partner training, certification, or onboarding programs.

Why Join Us

Be part of a global organization supporting leading cybersecurity solutions.
Work with industry partners and contribute to their success and growth.
Gain exposure to channel management, partner enablement, and cybersecurity operations.
Collaborate with high-performing teams in a dynamic and innovative environment.

Ready to help partners succeed and make an impact in the cybersecurity space Apply today and grow your career with Sutherland.