Change Manager

JOB TITLE : Change Manager – IT Business Engagement
Business Unit : Shared Services
Division : Information Technology
Department : IT Business Engagement
Section : IT Business Engagement
I. BASIC PURPOSE / JOB BRIEF:
We are seeking a proactive and detail -oriented Change Manager to support IT programs and projects across our Integrated Casino Resort. This role will work closely with Project Managers, Project Coordinators, business stakeholders, and technical teams to ensure smooth delivery of IT change initiatives.

The Change Manager will focus on stakeholder engagement, communication, training, testing coordination, and business readiness, ensuring that all impacted business units are prepared for project roll outs with minimal disruption. This includes ERP, POS, Gaming, Hotel, F&B, HR, and Finance systems.

This role requires strong interpersonal skills, organizational ability, and a solid understanding of IT project lifecycles. The successful candidate will act as the bridge between the business and IT, driving adoption of change while managing risks, dependencies, and capacity across the enterprise.

Candidates with extensive organizational experience in areas such as vendor contract management, financial administration, budgeting, procurement, stakeholder engagement, event coordination, and communications will also be considered, as these skills provide a strong foundation for success in this role.

II. ORGAN IZATION SCOPE:
Reports To: Senior Program Manager / IT PMO Head
Supervises:

III. MAJOR RESPONSIBILITIES AND DUTIES:

Stakeholder Engagement & Change Management :
· Identify and manage stakeholder impacts across multiple business units.
· Facilitate change impact assessments and readiness plans.
· Develop strategies to drive adoption, reduce resistance, and ensure alignment.
· Manage vendor relationships, contracts, and procurement workflows (including Ringi & Bidtab processes).
· Support financial administration and project budgeting tasks.
· Coordinate meetings, workshops, and events related to project activities.
· Provide logistical support for project communications and executive reporting.

Communications & Training :
· Create and deliver communication plans, status updates, and user guides.
· Manage training content and delivery (in -person, digital, quick reference guides).
· Coordinate with HR/L&D for structured training rollout.

Testing & Business Readiness :
· Coordinate business and QA testing activities (UAT, regression, SIT support).
· Ensure testing resources are allocated, test cases executed, and defects tracked.
· Support cut over planning, go -live readiness, and post -implementation support.

Resource & Capacity Planning :
· Assist in forecasting and monitoring business resource availability for testing, training,
and deployment.
· Work with PMs to balance project and BAU activities.

Governance & Reporting :
· Maintain risk, issue, and change logs.
· Provide status reports and readiness dashboards for stakeholders and PMO.
· Track adoption metrics and measure success of change initiatives.

Continuous Improvement:
· Conduct post -implementation reviews to gather feedback and lessons learned.
· Recommend improvements to the change management framework and methodologies.
· Maintain awareness of industry best practices and apply where relevant.

IV. JOB SPECIFICATIONS
Educational Requirement:
· Bachelor's degree in Information Technology, Business Administration, or a related field.
· Postgraduate studies or certifications in Change Management (e.g., Prosci, ACMP) are advantageous.

Requirements

Experience Requirement:


· Minimum 5 years of experience in change management, business readiness, or IT project coordination. · Experience supporting IT projects in hospitality, gaming, or integrated resorts highly desirable.
· Demonstrated success in stakeholder engagement, communication, and training.
· Strong background in IT project delivery lifecycles, including ERP, POS, CRM, or hotel systems.

Skills and Attributes

Analytical & Stakeholder Management:
· Ability to build relationships and influence across all levels of the organization.
· Strong facilitation and negotiation skills
· Experience with vendor contracts, procurement workflows, budgeting, and financial administration.
· Ability to manage project -related logistics (events, room booking, scheduling,
executive briefings).
· Understanding of IT project methodologies (Agile, Waterfall, Hybrid).
· Familiarity with ERP, POS, PMS, and ITSM systems.
· Knowledge of UAT/test coordination and deployment readiness.
· Exposure to ITIL and IT service management practices.
· Strong capacity planning and resource management skills.
· Ability to analyze risks and impacts, and develop mitigation strategies.
· Proficiency in project tools (MS Project, Jira, Confluence, Smartsheet, Power BI).

Communication & Soft Skills:
Exceptional written and verbal communication skills.
Ability to prepare executive -ready reports and dashboards.
Comfortable delivering training and conducting workshops.

Other Qualifications:
· Certification in Change Management (Prosci, ACMP) or Project Management (PMP,
PRINCE2) is an advantage.
· Experience in complex, regulated environments with multiple stakeholders.
· Ability to work under pressure in a fast-paced, 24/7 hospitality and gaming
environment.