Change Manager

Stefanini Philippines, Inc.

Philippines

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Posted 7 hours ago
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Job Description

Duration:

Long Term

Remaining Positions:

Details:

Position Summary
- We are seeking a ServiceNow Change Management Analyst to optimize change processes using the ServiceNow platform. The role combines ITIL-aligned change management practices, ServiceNow configuration and workflow automation, stakeholder coordination, and reporting to reduce risk and improve deployment velocity. The ideal candidate has hands-on ServiceNow experience, a strong understanding of change control processes, and the ability to translate business requirements into platform improvements.
Key Responsibilities
- Lead and manage the end-to-end change lifecycle in ServiceNow (creation, review, approval, scheduling, implementation, validation, closure).
- Configure and maintain ServiceNow Change Management modules, workflows, UI policies, business rules, and notifications to support process requirements.
- Design, implement and maintain change models (standard, normal, emergency) and change templates.
- Facilitate change advisory board (CAB) meetings and related communications prepare agendas, risk summaries, and decision logs.
- Partner with Release, Configuration, Incident, Problem, and Deployment teams to ensure coordinated and auditable change activities.
- Create and maintain operational runbooks and process documentation provide training and onboarding for stakeholders and change owners.
- Implement automation for approvals, risk scoring, impact analysis, and notifications to reduce manual effort and errors.
- Help Build dashboards and reports (performance, compliance, SLAs, failed changes, emergency change metrics) and present insights to leadership.
- Ensure compliance with audit and regulatory requirements for change controls and maintain a secure, auditable trail of changes.

Job Requirements

Details:

Bachelor's degree or equivalent work experience preferred.
Less than 2 years of related experience.
With experience in the IT field preferred.
ITIL Foundations knowledge a plus but not required.
PMP certification a plus but not required.
Global business experience preferred.
Experience and knowledge of change/project management principles, methodologies and tools.
Ability to present and communicate in small and large group settings.
Customer Focused with a high degree of professionalism.
Ability to work in a team environment, as well as independently.
Due to 24x7 global aspect of the customer, must be able to adjust to flexible schedule as required, may require minimal travel.
Proficient level and experience in MS Office, Excel MSWord, Outlook, PowerPoint, Vision and Project.
Ability to learn new processes quickly and to adapt well to frequent changes.
Able to work effectively at all levels in an organization.

#LI-LD1, #LI-REMOTE

Pay Range:

Based on Experience

More Info

Job Type:

Permanent Job

Industry:

IT /Computers - Software

Function:

It Service Management

Employment Type:

Full time

About Company

Stefanini Philippines, Inc.Job Source: jobs2.smartsearchonline.com

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 146533917

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