Change Management - Senior Associate

Job Summary and Key Purpose

Responsible for supporting organizational change initiatives across HR transformation, workforce transformation, and technology-enabled programs. The role focuses on stakeholder engagement, change impact assessment, communications, training, adoption, and business readiness activities to help organizations achieve sustainable transformation outcomes.

WE

• Conduct change impact assessments across people, process, technology, and stakeholder dimensions to identify risks, readiness requirements, and adoption impacts.
• Develop and manage comprehensive Change Management strategies and plans, including stakeholder engagement, communication, readiness, sponsorship, resistance management, and adoption activities to support successful organizational and technology transformation initiatives.
• Design and deliver communication strategies, leadership messaging, stakeholder updates, presentations, newsletters, awareness campaigns, and other engagement materials.
• Facilitate workshops, focus groups, training sessions, change champion networks, and stakeholder engagement activities.
• Assess organizational readiness and monitor adoption, training effectiveness, stakeholder sentiment, and change performance metrics.
• Develop training strategies, learning materials, user enablement programs, and training needs assessments to support successful adoption.
• Gather stakeholder feedback, identify change risks and resistance points, and implement mitigation strategies to address barriers to change.
• Support leadership alignment, sponsor engagement, and change champion activities to reinforce transformation objectives.
• Coach associates and project team members on change management methodologies, tools, and best practices.
• Create surveys, feedback mechanisms, and change success metrics to measure stakeholder readiness, adoption, engagement, proficiency, and overall transformation effectiveness, leveraging insights to drive continuous improvement and sustain outcomes.
• Contribute to the development and continuous improvement of organizational transformation frameworks, methodologies, tools, templates, and accelerators.

Competency Requirements

Education

• Bachelor's degree in Psychology, Human Resources, Organizational Development, Communications, Business Administration, Management, or related disciplines.

Relevant Experience

Required

• Minimum 3 years of experience in change management, organizational development, communications, learning, workforce transformation, or consulting.
• Experience supporting technology or business transformation programs.
• Experience developing communication, training, or stakeholder engagement deliverables.
• Experience facilitating workshops or stakeholder discussions.

Preferred

• Change management certification (Prosci, ACMP, or equivalent).
• Experience supporting HR transformation or HRIS implementation programs.

Competency

1. Change Management

• Change impact assessment
• Stakeholder management
• Organizational readiness
• Adoption and reinforcement planning

1. Communications

• Executive communications
• Facilitation and presentation skills
• Content development
• Storytelling and influence

1. Learning & Enablement

• Training needs assessment
• Curriculum design
• Learning delivery
• User adoption strategies

1. Consulting & Advisory

• Stakeholder analysis
• Problem solving
• Risk identification
• Business partnering