Develop and implement the project-wide Change Management Strategy and Plans, ensuring alignment with project objectives, timelines, and implementation requirements.
Establish change governance, reporting, and monitoring frameworks, and ensure change management activities are integrated into overall project plans.
Lead executive stakeholder engagement, conduct stakeholder assessments, and develop strategies to build stakeholder alignment, sponsorship, and ownership.
Establish and manage Change Champion networks and collaborate with business leaders to facilitate organizational support and adoption.
Oversee Change Impact Assessments and readiness assessments, and develop and implement appropriate resistance management strategies.
Monitor organizational readiness throughout the project lifecycle and identify actions required to address readiness gaps and change-related risks.
Develop and lead the project communication strategy, ensuring consistent and timely messaging across stakeholders and reviewing communication materials and executive presentations.
Oversee the learning and training strategy, review training curricula, and monitor learning effectiveness to support successful transition and adoption.
Lead post-go-live adoption initiatives and monitor user adoption to sustain the implementation and realize intended project outcomes.
Lead Change Management workstream meetings and coordinate with the PMO, implementation vendors, and other project stakeholders to ensure effective execution.
Present project updates, change progress, risks, KPIs, and adoption dashboards to Steering Committees and Executive Sponsors.
Supervise Change Management Officers, review deliverables, and provide coaching and guidance to junior team members.
Ensure the quality, consistency, and timely completion of all Change Management deliverables, while managing project risks related to organizational change.
