Change Management and AI Specialist

Job Summary:

The Enablement Lead - Change Management and AI Specialist is a dual-discipline role that supports the transformation of Global Operations by leading change management delivery and by building practical AI fluency across the organization. The role analyzes business needs, assesses impacts, and implements strategies that drive employee adoption and proficiency, with particular focus on AI-enabled and data solutions. It also designs and delivers the AI enablement and applied-usage programs that help Global Operations employees use approved AI tools confidently, responsibly, and effectively.

Under the direction of the Global Operations Director of Change Management & People Experience, this role partners closely with Operations leaders, business unit stakeholders, and cross-functional teams to ensure change initiatives meet their objectives and deliver business value, while minimizing resistance and maximizing engagement. The role also carries a standing portfolio management commitment for the BU book of work, including intake, prioritization, governance, and reporting.

This position is based in the Philippines and supports stakeholders across the Global Operations footprint.

Job Accountabilities:

• Change Impact Analysis
• Change Management Planning
• AI Enablement Strategy
• AI Enablement Program Design & Delivery
• Communication & Engagement
• Training & Support
• Portfolio Management & Governance
• Continuous Improvement
• People Experience
• Deliver Business Value

Job Qualifications:

• Bachelor's Degree holder
• Minimum of 3 years of experience in change management, organizational development, learning and enablement, business transformation, or a related field.
• Proven ability to lead cross-functional change or enablement initiatives from strategy through execution.

Change Management

• Demonstrated change management deliverables, with named examples: stakeholder engagement, change communications, readiness activity, and adoption measurement.
• Formal change management certification (Certified Change Management Practitioner or equivalent) or an equivalent documented record of practice.
• Experience delivering change on AI-enabled or data solutions specifically, such as conversational AI, automation, data enrichment, analytics, or reporting platforms. Familiarity with the technology is not sufficient; the requirement is change delivery on it.
• Ability to operate without embedded supervision, and to set and defend prioritization across competing demands from multiple functions.

AI Enablement

• Practitioner-level fluency with enterprise AI tools applied to real work, for example Microsoft 365 Copilot Enterprise, ChatGPT Enterprise, Claude, or Gemini, used to draft and refine communications, synthesize complex information into audience-specific messaging, structure plans, and stress-test thinking. Daily practice is expected rather than conceptual familiarity.
• Demonstrated design and delivery of an enablement or learning program for a business population, including curriculum, materials, delivery, and participation tracking, rather than execution of materials designed by someone else.
• Ability to leverage large language models and other generative AI tools to accelerate analysis, develop enablement assets, synthesize feedback, and model effective AI use.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Portfolio Management

• Project or portfolio management on cross-functional initiatives, including intake, prioritization, governance, timeline and stakeholder management, and status reporting to leadership.
• Practical fluency with the operating infrastructure of portfolio management, including SharePoint, Power Automate, or equivalent tooling for tracking, issue management, and reporting.

Preferred Qualifications:

• Experience supporting AI enablement, digital adoption, automation, or technology transformation in a complex, matrixed organization strongly preferred.
• Knowledge of change management methodologies such as Lean-Agile Change Management, Prosci ADKAR, Kotter, or equivalent.
• Knowledge of adult learning, capability building, or adoption frameworks.
• Experience supporting large-scale transformation programs or technology implementations.

Why join us

• Competitive salary with annual increase and incentive
• Career Development Programs
• 24 Paid Time-offs annually, 30 Paid Time-offs in the 5th year
• Comprehensive HMO for you and up to 4 Dependents
• Day 1 Life and Accident Insurance
• Flexible Retirement Plan
• Hybrid Work Set up. IT equipment will be provided.