Change Management Analyst

Non Negotiable:

5year working experience with good understanding of other ITSM processes with focus on Change Management

Experience in Change Advisory Board Engagement and Facilitation

Experience in the use of KPIs and other methodologies to assess risks of changes, track trends and drive behavior

Familiarity with SOX Compliance

Familiarity with ServiceNow tool, Reporting and Knowledge Management

Proficient in MS Office; preferably with advanced Excel knowledge

Process improvement advocate

Strong written and verbal communication skills

Qualifications:

Minimum of 3 years of hands-on experience with Enterprise Change Management.

Good understanding of other ITSM processes particularly with Change Management, Request

Management, Incident Management, Problem Management, and Knowledge Management.

Experience with ServiceNow or other IT Service Management solutions.

Proficient in MS Office; preferably with advanced Excel knowledge.

Experience in creating Change Management agenda, reports, and schedules is preferred.

Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.

ITIL v4 and/or project management certifications preferred.

Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is

preferred.