Who we are
ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.
With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.
Key Responsibilities
Change Management
- Own and govern the end-to-end Change Management framework aligned with ITIL and organizational standards
- Manage Change Advisory Board (CAB) and Emergency CAB (eCAB) meetings
- Review change requests for risk, impact, dependencies, testing, approvals, and rollback readiness
- Govern standard, normal, and emergency changes
- Monitor failed, unauthorized, delayed, and change-related incidents
- Conduct and monitor Post-Implementation Reviews (PIRs)
- Drive continuous improvement in change quality, compliance, and success rates
Release Management
- Manage enterprise release processes across applications, infrastructure, and production environments
- Maintain release calendars, deployment windows, blackout periods, and change freezes
- Coordinate release planning with technology teams, business stakeholders, and vendors
- Validate testing, business sign-off, security review, operational readiness, and rollback plans
- Oversee release cutover, deployment sequencing, dependencies, and post-release validation
- Conduct release retrospectives and identify improvement opportunities
Governance, Risk & Compliance
- Ensure full auditability and traceability of changes and releases
- Enforce IT policies, security standards, data privacy, and regulatory requirements
- Maintain change and release evidence, approvals, test results, and implementation records
- Support internal and external technology audits
- Identify control gaps, process weaknesses, and operational risks
- Partner with Information Security, Risk, Compliance, and Internal Audit teams
Process, Tools & Automation
- Manage Change and Release Management workflows within ITSM and delivery platforms
- Drive automation of change workflows, approval routing, evidence capture, and compliance reporting
- Support integration with CI/CD, DevSecOps, Incident, Problem, and Configuration Management processes
- Monitor and report Change and Release Management KPIs
- Perform trend analysis and recommend process and control improvements
Stakeholder Management
- Act as the primary point of accountability for Change and Release Management governance
- Coordinate with IT Operations, Engineering, Infrastructure, Application Support, Security, Risk, and business teams
- Escalate high-risk changes, deployment conflicts, and production stability concerns
- Provide management and executive reports on change risk, release quality, compliance, and operational stability
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- At least 7 years of experience in IT Operations, IT Service Management, Technology Governance, or Release Management
- At least 5 years of direct experience in Change Management and Release Management
- Strong knowledge of ITIL, SDLC, DevOps/CI-CD, Incident Management, and Problem Management
- Experience managing CAB and eCAB processes
- Strong knowledge of change risk and impact assessment, rollback planning, and PIR processes
- Experience in regulated industries such as banking, insurance, fintech, or telecommunications
- Experience with ServiceNow, Jira, or similar ITSM platforms
- Strong governance, risk, audit, and compliance experience
- Excellent stakeholder management and executive communication skills
