Certification Center Technical Support Officer

Job Description

Provide technical guidance to Certification Center to help achieve Quality Goals and Performance Standards. Manage aspects of the process to ensure:

o Trade Facilitation through timely, correct and/or consistent issuance, and provision of opinion as reported on the Certificates of Conformity following Conformity Assessment Instructions, TFS Business Rules and all other related references

o Compliance to Company Policies, Rules and Regulations

o Monitor results and take corrective actions.

. Provide PCA-related technical support as required by Management.

. Ensure compliance of the Certification Center processes to relevant standards e.g. ISO 17020, ISO 17065 etc.

. Assist in strategic planning by identifying goals for the section.

. Assume the roles of CC Technical Manager in their designated field per ISO/IEC 17020 and/or ISO/IEC 17065 standards. This role is equivalent of CC Technical Support Manager in the global job description.

. Act as a certification reviewer on EAC Ready certification scheme

. Defining risk assessment for the product group under its expertise, applying a flexibility approach to complex cases within the bounds of good conformity assessment practices.

. Taking decision on final actions for escalated cases.

Qualifications

Educational / Professional qualifications & Experience

. At least a bachelor's degree in Engineering or other University technical degree.

. Preferably with master's degree in Business Administration / Management, Public Administration, Engineering Management, or its equivalent.

. At least three years experience in the industry or in any of the following fields:

o Technical regulations (WTO-TBT rules)

o Standardization

o Quality Assurance

o Laboratory Testing

o Inspection

o Conformity Assessment (certification/accreditation)

o Management Systems Auditing (QMS,EMS, etc.)

. Minimum 5 years experience in conformity assessment work

. Competent knowledge of all aspects of trade, export procedures, technical regulations and documentation.

. Good understanding of the requirements of ISO 17020 and ISO 17065 standards

. Management experience in the areas of Production Process Assembly and/or Trade Data Assembly is an advantage.

. Complete understanding and expertise in product certification or conformity assessment process, essential product specifications, and applicable standards

. Above average communication skills and ability to interact with all levels of people in the SGS network.

. Sound training skills (including training needs analysis, training material development and training dlivery)

Additional Information

Experience / Technical knowledge

. Experience in SGS TFS services, an advantage

. Computer literate (familiar with MS Window applications)

. Decisive, Assertive and Results Oriented

. Product Technical expertise and/or Language Skills expertise an advantage

. Familiar with International Trade Practices

. Excellent Presentation Skills

. Can work on Weekends and on rotation shift basis (Morning, Mid or Night Shift), as necessary

. Trade experience in import or export or customs brokerage and/or banking procedures an advantage.