Celonis / Process Mining SME

Key Responsibilities 

Celonis Platform Operations & Support 

• Act as the primary SME for the Celonis platform, including core process mining, data models, and execution apps  
• Provide L2/L3 support for Celonis incidents, service requests, and access issues (e.g., dashboards, roles, permissions, connectivity) 
• Support production environments by troubleshooting data loads, model issues, performance concerns, and user access problems 
• Coordinate with Celonis vendor support and internal IT teams for escalations and platform stability 

Solution Development & Enhancement 

• Design, build, and enhance Celonis data models, KPIs, dashboards, and process analytics 
• Develop reusable process mining components aligned to enterprise standards 
• Support onboarding of new use cases, business units, and source systems into Celonis 
• Validate data integrity, event logs, and process logic to ensure analytical accuracy 

Data & Integration Management 

• Support and maintain Celonis data integrations (e.g., SAP, ServiceNow, Workday, other enterprise systems) 
• Partner with data and integration teams to manage source system changes, refresh cycles, and schema updates 
• Ensure compliance with data governance, security, and access control requirements 

OPEN BUDGET

PERMANENT EMPLOYMENT