Cegid Implementation Consultant

Position Overview:

The Implementation Consultant is responsible for supporting implementation and rollout of CEGID Retail solutions, from configuration, testing, deployment, go-live, and transition to Application Management Services (AMS).

The role works closely, functional and technical teams, project managers, integration teams, and AMS teams to ensure that CEGID solutions are correctly, configured, validated, deployed, and operationally ready.

The consultant combines retail business knowledge, functional expertise, analytical capability, and ideally CEGID Retail Y2 functional expertise

Key Responsibilities:

CEGID Configuration & Build

• Configure CEGID Retail Y2 functionality based on approved requirements and solution design
• Maintain appropriate configuration and build documentation
• Perform configuration validation before formal testing
• Coordinate dependencies involving interfaces, data, environments, and external applications
• Support configuration of stores, retail processes, parameters, and other applicable CEGID Retail Y2 components
• Work with development or product teams when requirements require customization, integration, or product-level changes

Testing & Quality Assurance

• Execute or support unit and functional testing
• Participate in System Integration Testing (SIT)
• Support User Acceptance Testing (UAT), including defect clarification and resolution coordination
• Analyze functional defects and determine whether issues originate from configuration, requirements, integration, data, or application behavior
• Perform regression validation when changes may affect existing functionality
• Ensure critical defects are addressed before deployment readiness.

Data & Integration Coordination

• Coordinate with technical teams on integrations between CEGID Retail Y2 and connected applications
• Understand data flows involving CEGID Retail Y2 and systems such as ERP, OMS, e-commerce, , payment, inventory, and other retail platforms
• Support data migration activities where required
• Assist in troubleshooting integration and data issues discovered during testing or deployment

Roll-Out & Deployment

• Participate in rollout preparation for new stores, markets, entities
• Support deployment readiness reviews
• Contribute to cutover execution
• Deploy required configuration, data, interfaces, access, and business readiness before go-live.
• Contribute to resolution of implementation issues with relevant project teams.
• Support post-deployment verification and stabilization.

Hypercare & AMS Transition

• Provide support during the post-go-live hypercare period.
• Investigate and resolve implementation-related defects and configuration issues.
• Ensure outstanding issues are documented and assigned appropriately.
• Prepare and maintain, configuration, and implementation documentation.
• Conduct knowledge-transfer sessions with AMS L2/L3 teams.
• Document known issues, workarounds, configuration considerations, and support procedures.
• Support formal handover from Project / Build → Hypercare → AMS

Skills and Competencies

Implementation Experience

Approximately 2–5 years of relevant experience in areas such as:

• ERP implementation, Retail application implementation, POS implementation, Enterprise application consulting, Business analysis, Application configuration, Project/build delivery
• Experience participating in an end-to-end implementation or rollout lifecycle is strongly preferred
• Exposure to platforms such as CEGID Retail Y2, SAP, Oracle Retail, Microsoft Dynamics 365, or other enterprise retail solution

Core Functional Competencies

• Retail business processes, CEGID Retail / Y2 functional knowledge, Application configuration, SIT / UAT, Defect analysis, Deployment readiness, Cutover support, Go-live and hypercare

Technical Competencies

• SQL fundamentals, Relational database concepts, Data analysis and validation, Application configuration, Integration concepts, APIs / web services fundamentals, Interface and dataflow understanding, Log analysis fundamentals, Data migration concepts, Jira or equivalent, project/defect management tools, SDLC fundamentals
• CEGID Retail Y2 Certification strongly preferred

Behavioral & Consulting Competencies

• Analytical thinking and structured problem solving, Business and customer orientation, Clear written and verbal communication, Workshop facilitation, Stakeholder management, Requirements clarification, Attention to detail, Documentation discipline, Team collaboration, Ownership and accountability, Ability to work across functional and technical teams, Adaptability in a project environment

Qualifications:

Bachelor's degree in any of the following:

• Information Technology, Computer Science, Information Systems, Computer Engineering, Industrial Engineering, Management Information Systems, Business Administration or another relevant technology/business discipline.

Training or certification in:

• Business Analysis, ERP / Retail Applications, SQL / Database Fundamentals, Agile / Scrum, ITIL, Software Development Life Cycle (SDLC)