Job description:
Role Overview
The Catering Sales Accounts Management position is responsible for retaining and growing assigned client accounts and ensuring that all confirmed client requirements are accurately translated into executable event instructions. The role manages client relationships, upselling and renewals, event planning alignment, BEO preparation and turnover to Roll Out and BES, event-day checking, and co-supplier coordination. The position works closely with clients and internal teams to protect revenue, service quality, and repeat business. In line with EOS, the role maintains a weekly scorecard, owns assigned Rocks and To-Dos, follows documented processes, and raises recurring issues for IDs.
Duties and Responsibilities:
1. Relationship, Upsells & Renewals:
- Serve as the primary relationship owner for assigned clients from account endorsement through post-event follow up.
- Maintain complete and updated client records, including contacts, preferences, event history, feedback, renewal dates, and future opportunities.
- Identify and recommend relevant menu upgrades, additional services, equipment, styling, extended service hours, and other value-adding options based on client needs.
- Secure repeat bookings, recurring engagements, contract renewals, and referrals through timely and structured account follow-ups.
- Address client concerns promptly, coordinate corrective action with the responsible team, and close the feedback loop with the client.
2. Event Planning & Execution Alignment:
- Gather and confirm the final event requirements, including guest count, menu, venue, service format, program flow, ingress, and special instructions.
- Conduct or coordinate site visits, tastings, and final client alignment meetings when required.
- Align confirmed client commitments with Roll Out, BES, Event Execution, Kitchen, Warehouse, Logistics, Finance, and other concerned departments.
- Track pending client decisions, and approvals, identify execution risks early, and escalate unresolved issues before the turnover deadline.
- Ensure that all commitments are operationally achievable, properly approved, and documented before execution.
3. BEO Creation & Turnover to Roll Out and BES:
- Prepare complete and accurate Banquet Event Orders based on the approved proposal, contract, client instructions, and final event details.
- Verify the event date, venue, guest count, menu, service requirements, equipment, manpower, billing instructions, supplier responsibilities, and critical client requests.
- Maintain clear version control and ensure that every approved revision is updated and communicated immediately.
- Conduct formal BEO turnover to Roll Out and BES within the required lead time and secure acknowledgment from all receiving teams.
- Maintain organized records of proposals, client approvals, final BEOs, revisions, and turnover confirmations.
4. On-the-Event-Day Checking:
- Conduct event-day checking for assigned priority, high-value, complex, or high-risk events based on the approved checking schedule.
- Verify that the setup, menu, service requirements, equipment, manpower, timing, and client-specific instructions are aligned with the final BEO.
- Check in with the client or authorized representative at the appropriate time and coordinate concerns through the Event Execution Manager or assigned event lead.
- Document event-day changes, additional requests, client concerns, and sales-related issues for proper endorsement and post-event action.
5. Co-Supplier Relationships:
- Build and maintain professional relationships with venues, planners, coordinators, stylist, technical suppliers, rental providers, florists, and other event partners.
- Confirm each co-supplier's scope, arrival time, access requirements, set up schedule, dependencies, and responsivities before the event.
- Ensure that supplier commitments affecting catering operations are clearly documented in the BEO and endorsed to Roll Out and BES.
- Maintain an updated co-supplier and venue contact database, record recurring issues, and provide performance feedback when necessary.
- Identify referral, partnership, and preferred-supplier opportunities while protecting company standards and professional boundaries.
