Casino Operations Manager

Manage the overall operations of the Studio, including SOP execution, floor management, staff scheduling, and game-training support, ensuring smooth 24/7 Baccarat table operations.

Key Responsibilities

• Oversee daily studio operations across all shifts, ensuring adherence to operational SOPs.

• Manage floor operations, including table setup, dealer rotation, and service standards.

• Supervise and support Shift Supervisors, Pit Boss Team Leaders, and Shuffler Team Leaders.

• Coordinate staff scheduling and shift coverage in collaboration with the Scheduler/Operations Assistant.

• Provide game-training support and ensure consistent dealing standards across shifts.

• Monitor operational KPIs (table utilization, service quality, incident rates) and drive improvements.

• Liaise with the Technical, Surveillance, and Risk teams to resolve cross-functional issues.

• Support recruitment, onboarding, and performance management of operations staff.

Qualifications & Requirements

• Proven experience in Live Casino operations management.

• Strong working knowledge of Dealer, Pit Boss, and Shuffler roles and shift/rotation management.

• Excellent leadership and people-management skills across a large, shift-based workforce.

• Strong problem-solving skills and ability to manage floor incidents calmly and effectively.

• Availability to manage or oversee 24/7 operational coverage.