Main responsibilities
- Platform Monitoring:Monitor online casino lobbies and platforms to ensure that all games, payment systems and User Interfaces run smoothly and without interruption.
- Player Services:Handles escalated customer inquiries and complaints, ensures timely resolution and maintains a high level of player satisfaction.
- Compliance & Security:Ensure all operations comply with relevant gaming regulations, licensing requirements and data protection laws (e.g. PAGCOR).
- Performance Analysis:Analyze platform operational metrics, including player activity level, game performance, and transaction success rate, identify trends and areas for improvement.
- Game management:Work with game vendors to ensure new games are properly integrated and existing games maintain optimum performance.
- Fraud Prevention:Monitor for suspicious activity, including potential fraud or cheating, and coordinate with the fraud prevention team to mitigate risk.
- Report Analysis:Regularly generate reports on operational performance, player engagement, and system uptime for senior management.
- XFN collaboration:Work closely with marketing, IT and customer support teams to execute promotions, troubleshoot technical issues and optimize the User Experience.
Qualifications and Skills:
- Experience:At least 3 years of experience in online casino operation and management.
- Technical expertise:Deep understanding of casino management systems, gaming platform software and regulatory compliance frameworks.
- Analytical skills:Proficient in using Data Analysis and reporting tools to monitor performance metrics and make data-driven decisions.
- Regulatory Knowledge: Adeep understanding of gaming regulations, licensing requirements and responsible gaming practices.
- Education:Bachelor's degree in marketing, business, information technology or related field.
- Language Background:English is the main language of communication
Core competencies
- Strategic thinking and problem-solving skills
- Attention to Detail and Operational Efficiency
- Customer-oriented thinking centered on player experience
- Ability to balance technical and business priorities
- Ability to adapt to fast-paced, regulated industries
