Cash Analyst

Invoice to Cash Sr. Analyst-Collections

Location: Taguig, National Capital Region, Philippines (Hybrid)

Industry: Personal Care Product Manufacturing

Work Setting: Hybrid

Are you passionate about optimizing financial operations, strengthening customer relationships, and driving excellence across invoice-to-cash processes

We are seeking a detail-oriented and proactive Senior Analyst to support Invoice-to-Cash operations, with a focus on collections, dispute resolution, deductions management, and process improvement. This role plays a critical part in maintaining healthy cash flow, improving customer experiences, ensuring compliance, and supporting operational excellence within a dynamic global business environment.

The ideal candidate is analytical, customer-focused, and capable of managing multiple priorities while collaborating effectively with internal and external stakeholders.

Key Responsibilities

Operational Excellence

• Support daily invoice-to-cash operations while ensuring achievement of key performance metrics and business objectives.
• Maintain compliance with internal controls, audit requirements, and company policies.
• Identify opportunities to improve processes, increase efficiency, and enhance customer satisfaction.
• Contribute to continuous improvement initiatives and operational excellence programs.

Collections & Accounts Receivable Management

• Manage assigned customer accounts throughout the invoice-to-cash lifecycle.
• Serve as a primary point of contact for customer inquiries related to invoicing, payments, collections, and account reconciliation.
• Monitor customer payment performance and proactively follow up on outstanding balances.
• Utilize effective collection strategies and negotiation techniques to maximize cash recovery and reduce aged receivables.
• Issue payment reminders, collection notices, and account communications as needed.
• Manage customer credit hold processes and communicate status updates to relevant stakeholders.
• Monitor and maintain key metrics such as Days Sales Outstanding (DSO), doubtful debt reserves, and write-off activities.
• Support customer account setup and maintenance activities.

Dispute & Deductions Management

• Investigate and identify customer deductions, short payments, and disputed transactions.
• Gather and validate supporting documentation required for dispute resolution.
• Perform root-cause analysis to identify recurring issues and recommend corrective actions.
• Process deduction adjustments, reconciliations, credits, and approved write-offs.
• Collaborate with cross-functional teams to resolve disputes efficiently and accurately.
• Track dispute trends and provide recommendations to minimize future occurrences.

Reporting & Analytics

• Prepare and maintain operational reports, dashboards, and performance analyses.
• Monitor collection effectiveness, deduction trends, aging reports, and customer payment patterns.
• Provide actionable insights that support decision-making and process enhancements.
• Ensure data accuracy and timely reporting to management and stakeholders.

Stakeholder Collaboration

• Partner with customers, finance teams, sales teams, customer service representatives, and business stakeholders to resolve issues and improve processes.
• Communicate effectively with internal and external stakeholders regarding account status, collection activities, and dispute resolution.
• Escalate complex issues appropriately while providing recommendations for resolution.
• Support regional and global business objectives through collaborative problem-solving and customer-focused service.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 2-4 years of experience in Accounts Receivable, Collections, Credit Management, Invoice-to-Cash Operations, or a related finance function.
• Experience working within Shared Services, Global Business Services, or multinational organizations is preferred.
• Strong understanding of collections processes, deductions management, dispute resolution, and accounts receivable practices.
• Excellent verbal and written communication skills with the ability to manage stakeholder relationships effectively.
• Additional language proficiency to support regional market operations is considered an advantage.
• Ability to work independently while contributing effectively within a team environment.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Problem-solving mindset with the ability to work effectively under pressure.

Preferred Qualifications

• Experience interacting with management and supporting issue resolution and decision-making processes.
• Strong data entry, analytical, and processing skills with exceptional attention to detail.
• Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint.
• Familiarity with ERP systems such as SAP or similar enterprise platforms.
• Experience creating operational reports and analyzing financial performance metrics.
• Knowledge of customer account reconciliation, credit risk management, and financial controls.