Case Manager - Non-RN

Company Description E-TeleConnect, Inc., part of the Olivarez Group of Companies, is a contact service solutions provider delivering customer service support to businesses worldwide. The company offers a broad range of services, including directory assistance, helpdesk and technical support, virtual assistance, inbound and outbound customer service and sales, back-office support, lead and survey generation, and English as a Second Language. E-TeleConnect operates with high standards of quality, security, courtesy, and consideration, reflecting the strengths of Filipino customer service professionals. Guided by a mission to empower its teams to represent client brands effectively, the company strives for outstanding customer satisfaction and long-term strategic partnerships. Its culture is built on the core values of people, customers, quality, excellence, and integrity.
Role Description The Case Manager – Non-RN is a full-time, on-site role based in Parañaque. This role focuses on coordinating care and services for clients, ensuring appropriate discharge planning and efficient utilization of available resources. Day-to-day responsibilities include reviewing client cases, collaborating with healthcare providers and support teams, and documenting care plans and outcomes in accordance with established guidelines. The Case Manager will work closely with internal and external stakeholders to facilitate continuity of care, resolve client issues, and support quality and performance goals. The role also involves using established criteria and policies to support decision-making and maintain compliance with client and organizational standards.
Qualifications

• Strong case management skills, including experience in coordinating services, developing care plans, and supporting continuity of care.
• Knowledge of discharge planning processes to ensure safe and effective transitions across care settings.
• Experience or familiarity with utilization management, including reviewing cases for appropriate use of resources and services.
• Foundational understanding of nursing and medicine concepts sufficient to interpret clinical information and communicate with healthcare professionals (formal RN license not required).
• Excellent communication, documentation, and interpersonal skills, with the ability to work collaboratively in a contact center or healthcare support environment.
• Strong organizational and time management abilities, with attention to detail and adherence to protocols and quality standards.
• Relevant bachelor's degree (e.g., social work, psychology, public health, allied health, or related field) or equivalent experience in case management or healthcare support.
• Proficiency with computer systems and case management tools; experience in BPO, healthcare, or insurance settings is an advantage.