Case Management Support
Case Management Support
select voicecom- Posted 4 days ago
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Job Description
About The Client
A growing financial services company committed to helping Australians achieve financial stability and long-term wellbeing. The team provides tailored financial solutions, including budgeting support, debt management, and financial advocacy.
We're now looking for a dedicated and detail-oriented Case Management Support professional to join our team and help deliver outstanding results for our clients.
About The Role
As a Case Management Support, you'll play an integral role in assisting Case Managers to manage client cases from initial consultation through to resolution. You'll ensure all processes are compliant, documentation is accurate, and client outcomes are achieved efficiently and ethically.
Your attention to detail and strong organisational skills will be highly valued, particularly in reviewing documentation, maintaining accurate records, and supporting compliance across all client interactions.
Key Responsibilities
Support Case Managers in managing client portfolios and progressing cases efficiently
Review, prepare, and process client documentation and agreements
Liaise with creditors and financial institutions
Communicate with clients to provide updates on their cases and obtain any clarifications required for creditors
Ensure all records and processes comply with company policies and regulatory standards
Assist with dispute resolution and provide administrative support as needed
Maintain professional, clear, and empathetic communication with clients
Contribute to process improvement initiatives to enhance client outcomes
Requirements
Previous experience in the finance, customer service, administration, or debt management industry (preferred)
Strong communication skills, both verbal and written
High attention to detail and strong organisational abilities
Ability to manage multiple priorities in a fast-paced environment
A compassionate, professional, and client-focused mindset
Work Schedule
Day Shift
Enjoy The Following Benefits
Medical/Dental coverage (HMO)
after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
A growing financial services company committed to helping Australians achieve financial stability and long-term wellbeing. The team provides tailored financial solutions, including budgeting support, debt management, and financial advocacy.
We're now looking for a dedicated and detail-oriented Case Management Support professional to join our team and help deliver outstanding results for our clients.
About The Role
As a Case Management Support, you'll play an integral role in assisting Case Managers to manage client cases from initial consultation through to resolution. You'll ensure all processes are compliant, documentation is accurate, and client outcomes are achieved efficiently and ethically.
Your attention to detail and strong organisational skills will be highly valued, particularly in reviewing documentation, maintaining accurate records, and supporting compliance across all client interactions.
Key Responsibilities
Support Case Managers in managing client portfolios and progressing cases efficiently
Review, prepare, and process client documentation and agreements
Liaise with creditors and financial institutions
Communicate with clients to provide updates on their cases and obtain any clarifications required for creditors
Ensure all records and processes comply with company policies and regulatory standards
Assist with dispute resolution and provide administrative support as needed
Maintain professional, clear, and empathetic communication with clients
Contribute to process improvement initiatives to enhance client outcomes
Requirements
Previous experience in the finance, customer service, administration, or debt management industry (preferred)
Strong communication skills, both verbal and written
High attention to detail and strong organisational abilities
Ability to manage multiple priorities in a fast-paced environment
A compassionate, professional, and client-focused mindset
Work Schedule
Day Shift
Enjoy The Following Benefits
Medical/Dental coverage (HMO)
after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
- Terms and conditions apply.
More Info
About Company
Skills:
Compliance, Administrative Support, Case Management