Case Management Operations Lead (Medical-Legal)
Full-Time | Night Shift | Remote
Rate: Open Rate
About the Role
We are seeking an experienced and highly organized Case Management Operations Lead to oversee the daily operations of a team supporting a leading U.S.-based medical lien company.
This is a critical leadership role responsible for ensuring that every case continues moving forward efficiently. You will oversee case workflows, monitor team performance, identify delays, coordinate with U.S.-based stakeholders, and help drive operational excellence.
If you enjoy solving problems, managing workflows, leading teams, and ensuring nothing falls through the cracks, we'd love to hear from you.
What You'll Do
- Monitor active cases daily using the client's case management system.
- Identify delayed or stalled cases and ensure timely follow-up.
- Coordinate with Case Managers to keep cases progressing.
- Communicate with U.S.-based team members regarding questions, missing information, and operational updates.
- Review case notes and ensure documentation is accurate and complete.
- Track team productivity and workload.
- Escalate critical issues and recommend solutions.
- Coach and support Case Managers to improve performance and accountability.
- Assist with onboarding and training new team members.
- Help develop and improve operational processes and workflows.
- Prepare reports and provide updates on team and case status.
What We're Looking ForRequired Experience
- At least 3 years of experience in operations, case management, legal support, healthcare coordination, insurance, or related fields.
- At least 1 year of experience leading, supervising, or mentoring a team.
- Experience managing multiple cases, projects, or workflows simultaneously.
- Strong experience coordinating with multiple stakeholders.
Preferred Backgrounds
Candidates with experience in any of the following are highly encouraged to apply:
- Personal Injury Law Firms
- Medical Lien Companies
- Medical Records Coordination
- Workers Compensation
- Healthcare Operations
- Legal Operations
- Insurance Claims
- Case Management
Skills & Qualifications
- Excellent English communication skills (written and verbal).
- Strong leadership and coaching abilities.
- Exceptional organizational and time management skills.
- Detail-oriented with strong analytical thinking.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Proactive and solution-oriented mindset.
- Comfortable communicating with U.S.-based clients and teams.
- Proficient in Google Workspace or Microsoft Office.
- Experience using CRM or case management software is an advantage.
What Makes You Successful
You are someone who naturally asks:
- What cases are delayed
- Why are they delayed
- Who owns the next action
- What can I do today to move this case forward
You take ownership, follow through, and ensure nothing slips through the cracks.
Why Join Us
- Work directly with a growing U.S.-based organization in the medical-legal industry.
- Fully remote work environment.
- Leadership opportunity with room for growth.
- Collaborative and supportive team culture.
- Competitive compensation based on experience.
