FUNCTIONAL DUTIES & RESPONSIBILITIES
- Owns end-to-end service management for the DICT Bayanihan SIM engagement
- Leads the team of 6 Case & Incident Management Officers covering operations, reporting, and incident response
- Acts as the primary escalation point and client-facing service lead for DICT throughout the engagement
- Stewards SLAs and contractual obligations across the 12-month engagement
- Coordinates with Network, IT, Product, and Account teams to ensure platform and operational readiness
- Owns monthly service reviews, performance reporting, and audit response with DICT
- Manages project-specific compliance, including Data Privacy Act adherence for end-beneficiary data handling
ADMINISTRATIVE DUTIES & RESPONSIBILITIES
- Submits monthly project performance reports to the VP — Enterprise Wireless PM & Assurance
- Conducts weekly stand-ups with the project team and bi-weekly client reviews with DICT
- Completes mandatory compliance trainings
- Maintains 201 file and project documentation including SOWs, change requests, and audit logs
EDUCATION
Bachelor's degree in Engineering, Information Technology, Business, or any related course.
