Perform day‑to‑day case and incident management, including logging, triage, escalation, and resolution of issues raised by DICT and end‑beneficiaries
Execute SIM lifecycle and bulk loading operations (Bizload), covering large‑scale SIM volumes across multiple sites
Maintain accurate records of SIM status, loading transactions, and incident documentation
Coordinate with Network, IT, and Platform teams to ensure incidents are resolved within agreed SLAs
Prepare and submit operational, monthly, and ad‑hoc reports required under the DICT contract
Support the Service Manager in compliance, audit requirements, and service reviews
Submit regular operational updates and participate in project reviews and compliance activities
Ensure compliance with Data Privacy, Information Security, and Code of Conduct policies
WHAT WE'RE LOOKING FOR:
Bachelor's degree in any related field
Open to fresh graduates. Prior experience in service operations and case/incident management is preferred.
Telecom or ICT support roles
Experience supporting government, enterprise, or large‑account managed services is an advantage
Willing to be engaged on a fixed-term, project-based contract aligned to the Bayanihan SIM project duration (ending December 31, 2026, subject to project extension).
